TRAINING BUSINESS PROCESS MAPPING DI JAKARTA
TRAINING PEMETAAN PROSES BISNIS DI JAKARTA
TRAINING DRILLING DOWN INTO THE PROCESS DI JAKARTA
TRAINING OVERVIEW:
Proses adalah serangkaian kegiatan yang merubah masukan menjadi
keluaran. Proses pengenalan dan penggambaran kegiatan-kegiatan yang
ada pada suatu organisasi adalah Pemetaan Proses Bisnis (Business
Process Mapping). Proses-proses bisnis seringkali tidak tergambar
dengan baik sehingga tidak semua anggota organisasi paham atas
keseluruhan proses yang ada.
Apapun kegiatan yang dilakukan oleh corporate merupakan gabungan
antara input, action, output, dan proses. Untuk menjaga agar
customers, employees, dan shareholders puas, maka corporate management
harus berjuang mengatasi conflicting priorities. Dampaknya akan
terlihat dalam conflicting processes. Untuk membantu mencapai true
customer satisfaction, management memerlukan tools yang dapat
melakukan holistic approach untuk menganalisa proses-proses tersebut.
Pelatihan ini menggunakan pendekatan holistic approach
mengintegrasikan proses-proses perusahaan agar bisa mencapai true
customer satisfaction.
Melalui pelatihan ini para peserta akan memperoleh pengetahuan dan
skill mengenai tool tersebut diatas. Dalam pelatihan ini akan
ditunjukkan juga kepada para peserta bagaimana melakukan analisa dan
memperbaiki critical processes dalam organisasi sehingga dapat
memberikan service level tertinggi kepada customers-nya baik internal
maupun eksternal. Pelatihan ini juga memberikan pemahaman yang jelas
apa yang process mapping dapat lakukan bagi korporasi dan penerapan
praktis setiap langkah dalam process mapping. Secara umum pelatihan
ini menyajikan proven method yang menjamin better processes dan
membangun perusahaan yang lebih berfokus pada customer.
Selain itu, melalui pelatihan ini para peserta akan memperoleh
ketrampilan dan pemahaman akan proses, manfaat proses, tatakelola
proses, memperbaiki proses. Pelatihan ini juga dilengkapi dengan
latihan, serta contoh. Para peserta juga akan difasilitasi bagaimana
menggunakan software solution for business process mapping yaitu
Microsoft Visio dan Enterprise Architect dalam sesi Process Mapping
Generation.
TRAINING OBJECTIVES:
Setelah mengikuti pelatihan ini, maka Para Peserta akan mendapatkan
pengetahuan dan skill Business Process Mappping, khususnya mampu:
* Memahami secara umum dan praktis apa yang dimaksud dengan Process
Mapping
* Memahami The Four Major Steps of Process Mapping
* Memahami melakukan Drilling Down into the Process
* Melakukan Process Indentification
* Memahami bagaimana melakukan Information Gathering terkait dengan
Process Mapping
* Mampu melakukan Interviewing and Map Generation
* Mampu melakukan Building Map
* Mampu melakukan analisa Process Map, Customer Map, Spaghetti Map,
dan RACI Matrices
* Menggunakan Business Process Mapping Software i.e. Microsoft
Visio, Enterprise Architect
TRAINING MATERIAL OUTLINE:
INTRODUCTION TO PROCESS MAPPING
* What is PROCESS MAPPING
* Why process mapping is important
* The standard symbols used in process mapping
* Types of process maps
* Process mapping as a continuous improvement tool.
* The 4 major steps of process mapping: Process Identification,
Information Gathering, Interviewing
* and Map Generation., Analyzing the Data.
* Customer Mapping
* Spaghetti Maps and RACI Matrices
* Comprehensive Example
* JayKayCo Case Study
DRILLING DOWN INTO THE PROCESS.
* Process Defined.
* Processes, Units, Tasks, and Actions.
* Identifying Inputs and Outputs to Units.
* Defining Task and Action Levels
* Comprehensive Example
* Exercises and Discussion:
* Identifying Inputs, Transformations, and Outputs
* Identifying Units within a Process
* Unit Inputs and Outputs
* Identifying Tasks, Actions, and the Related Inputs and Output
* Human Resources Processes
PROCESS IDENTIFICATION.
* Finding the Story
* Identifying Company Processes
* Business Process Timeline Worksheets
* Comprehensive Example
Exercises and Discussion:
* Identifying the Process Trigger.
* Determining Which Actions Are Trigger Points.
* Identifying All Customer Trigger Points.
* Naming the Processes.
* Naming All Potential Triggers.
* Supporting Processes
* Additional Supporting Processes.
* Defining the Hiring Process.
INFORMATION GATHERING.
* Describe the Process.
* Interviewing the Process and Unit Owners.
* Process Profile Worksheet.
* Comprehensive Example
Tutorial:
How to use Visio for Business Process Mapping
Exercises and Discussion:
Identify the Process and Unit Owners
Improving Process Descriptions
Providing Process Descriptions
Matching Owners to Processes
Identifying Good Objectives
Writing Objectives
Identifying Risks
Determining Risks to Objectives
Identifying Key Controls
Identifying Measures of Success
Completing the Process Profile Worksheet
INTERVIEWING AND MAP GENERATION.
* Interviewing
* Map Generation
* Comprehensive Example
Tutorial:
How to use Enterprise Architect for Business Process Mapping
Exercises and Discussion:
Process Mapping Basics
Decision Trees
Verb/Noun Format
A Simple Process Map
Building Your First Complete Map
Putting It All Together
BUILDING THE MAP
* Exercises and Discussion:
* Mapping the Hiring Process
ANALYSIS OF THE PROCESS MAPS
* Review the Process Profile Worksheet
* Review the Process Map
Exercises and Discussion:
* Analyzing Approvals
* Analyzing Process Map Loops
* Analyzing Delays, Rework, and Handoffs
* Analyzing the Forms
* Analyzing Unfinished Activities
* Analyzing the Hiring Process
CUSTOMER MAPPING.
* Steps of Customer Mapping
* Defining the Job
* Identifying Key Tasks and Actions
* Actions, Inputs, and Outputs
* Measures of Success
* Ranking Measures and Determining Success
* Customer Profile Worksheet
* Creating the Customer Map
* Exercises and Discussion:
* Defining the Job
* Identifying Key Tasks
* Actions, Inputs, and Outputs
* Determining Measures of Success
* Completing the Customer Profile Worksheet
* Building a Customer Map
* A Comprehensive Customer Mapping Project
SPAGHETTI MAPS AND RACI MATRICES
* Spaghetti Maps
* Identifying the Key Steps
* Building the Actual Map
* Analyzing the Spaghetti Map
* RACI Matrices
* Building the RACI Matrix
* Analyzing the RACI Matrix
Exercises and Discussion:
* Identifying the Key Steps
* Building the As Is Spaghetti Map
* Building the To Be Map
* Spaghetti Mapping the Hiring Process
* Determining Responsibilities
* Building a RACI Matrix
* Analyzing the RACI Matrix
Lokasi Pelatihan Tahun 2021 :
Yogyakarta, Hotel Dafam Seturan
Jakarta, Hotel Amaris La Codefin Kemang
Bandung, Hotel Grand Serela Setiabudhi
Bali, Hotel Ibis Kuta
Lombok, Hotel Jayakarta
Catatan :
- Waktu pelatihan Dua+1* hari dengan Biaya tersedia untuk Perorangan, Group, dan Inhouse Training, belum termasuk akomodasi/penginapan.
- Untuk biaya dan jadwal training harap menghubungi marketing kembali
Investasi training:
Investasi pelatihan selama dua hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas training:
Free Penjemputan dari bandara ke hotel*.
Modul / Handout.
Flashdisk*.
Certificate of attendance.
FREE Bag or bagpacker.
Training Kit (Photo Documentation, Blocknote, ATK, etc).
2x Coffe Break & 1 Lunch.
Souvenir .
